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| Interviews | |
An Interview withDavid Braun, CEO Templatemonster.com By Milena Sotirova February 08, 2005
1. Tell me something about yourself and your position in the company. What were you doing before starting Templatemonster.com? What were the milestones in your life? Since childhood I have been interested in interpersonal relationships between people. I have always been slightly shocked when observing people, how one is successful and another is a failure. As a teenager, I understood that communication is the key factor which distinguishes one person from another. A man with adequate communication skills is accepted by others exactly as he wishes to be perceived. These observations led me to begin my studies in Neuro-Linguistic Programming (NLP): The Science of How the Brain Codes Learning. At that time I wanted to become a psychologist. However, life changed when as a student I began to study marketing as well. When I was reading a book written by Philip Cotler, I understood that marketing was the thing for me. This was the first milestone in my life. Since that time I have covered fairly quickly a sufficiently long path in my career. In the beginning, I worked with analysts conducting national marketing research, and then while working as a junior expert in a large management consulting agency, I helped develop and implement marketing plans for FFMG companies. Then I began working as a creative director in an advertising agency full time, for clients. And finally, in 2000, with the advent of the coming of the new millennium, I attended a conference on Web technology and became aware of the versatility, the power and the perspective of the WEB. This was the second milestone in my life, which turned everything up-side-down. As a young man, ambitious and aggressive, I threw caution to the wind, left my previous occupation, turned away from alluring career plans and went to the Web, in particular - to become a partner in a custom design studio www.inverse-logic.com. 2. What are the products offered by TemplateMonster? When we just started out we offered very simple 1- or 2-page templates with easy layouts and without any Flash or other effects. We had a collection of about 300 templates only. Over the years, we have improved our project in two ways: 1) by increasing the number of our templates and 2) by improving their quality and assortment. Now the Template Monster collection consists of more than 7,000 templates divided in 6 main categories (website templates, flash templates, logo templates, corporate identity packages, and php-nuke themes), whereby we are able to satisfy the tastes of most of our website visitors. Besides templates, we offer some other web design and web templates related services: And of course, we're always in the process of discussing new ideas and developing new projects, products and services. I consider any company which fails to constantly improve its products every day, every hour doomed to lose its market position. In our product policy, we are somewhat comparable to the Japanese management system; considering memoirs of the founders of Toyota, I find we have much in common. Only such an approach is capable of making people not only to pay you money but also to thank you for your services, as well as to recommend you to their acquaintances and at the same time to buy something from you simply because it is pleasant, though their purchase is not necessarily something which is necessary for them. I will not disclose all facts, but will give a hint that in several months Template Monster will surprise its customers and fans with several new production lines, as well as with several new projects.
Our programs are considered one of the most successful in the Internet, primarily for the following reasons: 1. Completely private brand. This means that by spending 1-2 hours, you can open your own e-commerce shop selling website templates, in which there will be the largest and most diverse assortment of products available. You'll have the highest quality products in the field. Besides which, you will have 24/7 online support, everything that you need. All you need to do is to register a domain name and get a hosting services provider. 2. The second reason for our popularity lies in the fact that all the marvelous things described in the first point are absolutely free. Notice this is not "Try and Buy". This is completely free; people often call our office to verify that they're not mistaken, that they've clearly understood the print, and that we aren't playing some dirty tricks. Frequently this leads to the thought that we should create some symbolic payment, to avoid breaking illusions of our customers who believe that free cheese can be found only in a mousetrap. Here there's no secret; we make it free because it's profitable for us. Becoming an affiliate, you sell our products, receiving commission, and we grow our sales, our popularity and more and more people know if not about our brand then at least about our products themselves. We are interested in making public the fact that templates are an excellent alternative to custom design. It is insignificant that half of these people go and buy products from our competitors. I am immovably convinced that once they've bought from our competitors, they will come to us. This is not simply boasting; several months ago we launched onsite trade-in campaign. According to this campaign, people who bought templates from our competitors could exchange theirs for ours with a 50% discount. For one week we exchanged more than 1500 templates and received more than 200 testimonials. Many people were surprised with our bold endeavor, and asked us if we were not afraid to tell our customers that we had competition. This is a fact: we are not afraid of the competition, inasmuch as from the beginning we have taken the lead and are prepared to dedicate unlimited resources to continue to stay on the top of the industry. 3. We have a 2-tiered program. I have always been delighted by the concept of MLM, seeing how fanatically people take part in various pyramids, often meeting with fraudulent individuals and companies, but at the same time not losing their enthusiasm. For this reason we decided to implement something similar in our program also. Making it a 2 tiered program, we gave people the opportunity to increase their profits without limitations for attracting new affiliates to their level and thereby receive 25% of their profits. And finally, there remains yet another advantage of our affiliate program, which is it constant development. Practically every week we introduce new features, creating new ways to help our affiliates that actively participate in our forum.
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